
Got a question?
FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with you.
You can leave us a message on our contact page here or you can email us directly at info@buzzmeinstore.com. We are a small boutique online pleasure products retailer and it can take us 24-48 hours to respond to your inquiry.
Buzz Me In is an ecommerce store with a foundation in Pittsburgh, PA. We do not currently have a store front but there are plans to expand into a brick and mortar store soon. We ship our products from different distribution centers throughout the US, which means your order may arrive from different locations.
Buzz Me In DOES NOT provide returns or refunds due to the intimate and sensitive nature of our products. For health and safety reasons ALL SALES ARE FINAL. That includes products that have not been opened and remain in sealed packaging. We are still unable to offer returns, refunds or exchanges. We do not offer a satisfaction guarantee. More on Return Policy here
We ship in the US and internationally! We ship our products from different distribution centers throughout the US, which means your order may arrive in multiple packages. You can find additional information about shipping on our Shipping Policy page. Here are the basics:
U.S. SHIPPING
$10 Flat rate for orders totaling $149.99 or below*
FREE shipping for orders totaling $150 or more*
All orders will be processed within 2-5 business days and shipped via USPS, UPS, FedEx, and DHL. Orders will arrive from the “Shipping Department” with a return address.
Shipping within the US is discreet and does not have “Buzz Me In” or any other shop identifier visible on the packaging.
Unfortunately, we are NOT offering express shipping at this time.
*Applies to US orders only.
INTERNATIONAL SHIPPING (Not available until 2024)
International shipping calculated at checkout.
Due to international and domestic delays, restrictions, and delivery issues in many countries because of COVID-19 some orders may take longer to arrive than usual.
Please note there is usually not any tracking information available with USPS once shipment leaves the US. Some shipments, especially First Class can take up to 45 days to be delivered.
Buzz Me In is not responsible for any fees or taxes imposed by the recipient country including but not limited to duties, taxes, tariffs, and/or customs fees. Please research these fees before ordering from Buzz Me In. Once the package leaves the U.S. we are no longer responsible for its tracking.
Buzz Me In is not responsible for items that authorities decide are to be confiscated. We are not responsible if your items are turned away at costumes, if your country does not allow adult products or if it is illegal to possess an adult product. We can not be held accountable for items that are illegal in your state or country. It is up to you to know what types of laws exist in your area. Please research these policies and laws before ordering from Buzz Me In.
Many brands will restrict us from selling their products outside of the U.S. We have done everything to prevent the system from allowing restricted products from being purchased. In the event that a product is purchased to a country we are restricted from shipping to, then the order will be canceled and a refund will be issued.
If a product arrives and is damaged or exhibiting a manufacturer defect please contact us immediately. If a product arrives and is damaged or exhibiting a manufacturer defect within 30 days of receipt, we will replace it with the same product. Please contact info@buzzmeinstore.com to request an exchange for the same product. More on Return Policy here
Yes! Your package will arrive from the “Shipping Department” in an unmarked brown box or shipping envelope. Charges on your credit card and bank statements will appear from “BMI STORE”
Many of the products we carry come with a manufacturer warranty. You can find that information on the box and/or user guide of your product. If you are unable to locate that information please contact us at info@buzzmeinstore.com and we will help you track it down.
We select products that are inclusive, affirming, body and sex positive that are also made from body safe materials such as silicone, medical grade glass and stainless steel. We focus on selling non-porous, body-safe, skin-safe, and non-toxic sex toys. We carefully research products that will fit with our mission: Buzz Me In provides a safe place to shop for sex positive, body positive, inclusive, and affirming pleasure products in a shame-free environment. We believe that pleasure is for everyone and that is why we offer quality sex toys, pleasure products, accessories and educational resources so that everyone is granted the opportunity to take ownership over their pleasure.
Buzz Me In is a small boutique pleasure products store. We are continuously searching for new products to add to our site that fit our mission: providing a safe place to shop for sex positive, body positive, inclusive, and affirming pleasure products in a shame-free environment. We believe that pleasure is for everyone and that is why we offer quality sex toys, pleasure products, accessories and educational resources so that everyone is granted the opportunity to take ownership over their pleasure. With that in mind, we try to update the shop at least once or twice a month.
Unfortunately, we don't offer gift wrapping at this time.
We currently do not carry any Buzz Me In specific products but we are working on creating some Buzz Me In branded items such as tshirts, buttons, stickers, etc. More details coming soon!
Feel free to email us your suggestions at info@buzzmeinstore.com. We will gladly take any suggestions. We can’t guarantee that it may be an item that we can carry in our store.
We list the ingredients of lube and cleaners as well as what materials the products of on the product pages. If it's not indicated and you have questions about a certain product please contact us at info@buzzmeinstore.com
We have a such a great variety of beginner toys that we decided to set up a whole page dedicated to them! You can find them in our Beginner Toy collection.
There is no one way to define “Body safe” but at Buzz Me In we generally use the term to refer to pleasure products that meet the following criteria:
- The product is safe for the body. Referring to the shape of the toy. Anal toys need to have a flared base to ensure that they will not get stuck or lost.
- The product is non-porous Specifically, insertable products that can be thoroughly cleaned. Clean products reduce the risk of infections, irritation and yeast infections
- The product is non-toxic. Sex toys and other pleasure products are generally not FDA regulated. That means some products are harmful and can degrade and become toxic for the body.
Buzz Me In toys need to meet body safe criteria to get our stamp of approval.
Everybody! Buzz Me In believes in every body having access to pleasure. Not all bodies are created the same and that is why we gathered this list of products that can be used by all bodies in the ways that make you feel your best.